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PAYMENT TERMS

  • For all orders over $200 a 20% deposit is required within 48 hours of the Invoice being provided, unless The Hirer operates a credit account.  If the deposit is not received within 48 hours the booking and all items on the booking will be cancelled.

  • Full payment is required 7 days prior to your booking date.  This payment may also incorporate a security bond withch will be fully refundable should The Equipment be returned to The Company in the condition it was hired.

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RESPONSIBILITY OF THE HIRER

  • From time of event booking to time of return, the care and responsibility of The Equipment remains with The Hirer.

  • If damage or theft occurs to The Equipment, it is The Hirers responsibility to replace The Equipment.

  • The Hirer is to ensure that all The Equipment where necessary, prior to return is packaged into the original packaging.  Any damage sustained may result in a charge by The Company or retainment of the security bond.

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BREAKAGES/MISSING ITEMS

  • It is The Hirers responsibility to check The Equipment for any shortages or breakages.  If any items are returned with missing or broken components, The Hirer will be responsibe for the cost of replacing the items, including any boxes or bags that were sent to The Hirer with The Equipment.​​

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CLEANING AND RETURNING OF GOODS

  • Immediately after use, The Hirer is to ensure that The Equipment is washed, dried and packaged back into the crates/boxes that they were delivered in ready for collection or return.

  • Do not pack The Equipment away whilst it is wet.

  • If The Equipment is returned dirty, stained or wet a cleaning fee of $25.00 per item may be charged to The Hirer.  

  • Confetti, dye, streamers or other items that can stain are not to be used inside marquees or make contact with any Equipment that could result in staining.

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CANCELLATIONS

  • Cancellation by The Hirer less than 6 days prior to The Booking will result in The Company retaining 100% of the hire fee.

  • Cancellation by The Hirer within 7 - 13 days of the booking will result in The Company retaining 50% of the hire fee (not including marquees).

  • Cancellation of marquees by The Hirer 7-13 days of the booking will result in The Company retaining 100% of the hire fee.

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DELIVERY AND PICK UP

  • All delivery charges are quoted to street level with appropriate access for vehicles .  Extra charges may apply if delivery is to higher or lower levels.

  • The Hirer must provide clear access for delivery and pick up of The Equipment, any costs associated with delays may be passed on to The Hirer.

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TO CALL ORDER

  • Orders not delivered by The Company will not be picked up for return unless requested, in which case a transport charge will be made,

  • Late return of goods will be charged at a rate of 25% of the hire fee for each additional day late.

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MISCELLANEOUS

  • Whilst every effort will be made by The Company to carry about any order that is accepted, the full performance of it is subject to the variation or cancellation by The Company consequent upon acts of God, war, strike, riot, lockdown or any other disturbances, fire, floors, storm, gale, restrictions on fuel or power or any other cause beyond control of The Company.​

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